speaker-photo

Dr. Meena. M

Romana Group of Companies

About Dr. Meena M.

Experience and Professional Background:

Dr. Meena M. brings over 23 years of extensive experience in Sales, Marketing, Customer Service, Retail Management, Operations, Logistics, Supply Chain Management, Training, and Education. Throughout her illustrious career, she has demonstrated exceptional skills in high-pressure environments, consistently delivering top-notch results. She has worked with several prominent organizations, including:

- BPL Mobile Limited, India
- Bharti Airtel Limited
- Tata Teleservices Limited
- Aegis Essar Limited
- MTS India
- Romana Group of Companies, UAE

Achievements:

- National Award Winner – Ministry of Information, Broadcasting & Parliamentary Affairs.
- Guest of Honour – National Congress for Women Empowerment – International Women’s Day.
- Women Achiever’s Award for Outstanding Achievement in CSR Activities, UAE.
- Super Eagle & Star of the Month Award – Sales, Customer Service, Operations, Training at BPL Mobile Limited, Bharti Airtel Limited, Tata Teleservices, Aegis, MTS, Romana.
- Best Contributor – Pan India – Tata Teleservices.
- Established Call Centre Operations and Initiated Cross-Selling of Products as part of Corporate Social Responsibility for Tata Tea Plantation Employee Children in Munnar.
- Set up VAS Call Centre for Visually Challenged in Madurai, a first of its kind in South India, for Tata Teleservices.
- Active member in Green & Yellow Belt Projects – Six Sigma in Tata Teleservices for Process & Policy Improvement.
- Led Customer Delight Handling initiatives and arranged for Tamil Nadu Women Police at Aegis.
- Imparted Career Skills to nearly 800 students at institutions such as Loyola, SIET, RVS, SNR, Sri Ramakrishna, and Sri Vivekananda College while at Aegis.
- Conducted the "Young Turks" project for Sales & Marketing with 35 college students at MTS.
- Played a key role in the Process Development for major processes like Customer Care, Fleet, Warehouse, and Logistics at Romana Group of Companies, UAE.
- First-time implementation of SAP C4C in UAE for Customer Care process at Romana Group of Companies.

Educational Qualifications:

- Ph.D. and MPhil in Management from Bharathiar University
- Master’s in Business Administration from Bharathiar University, First Class
- Master of Arts in Hindi Journalism from Avinashilingam University for Women, First Class with Distinction
- Bachelors of Arts in Functional Hindi and English from Avinashilingam University for Women, First Class – Double Major
- PG Diploma in Translation from SBIOA Govt. of India
- Six Sigma Green Belt Training from Tata Tele and Motorola University, Singapore
- Practitioner of Business Excellence from Tata Quality Management
- Recipient of UGC Scholarship for Educational Degree

Hobbies & Activities:

- Winner of several essay, poetry, and debate competitions at school and university levels.
- Active in sponsoring girl children’s education and associated with various NGOs for community service.

Dr. Meena M. is a self-starter with a can-do attitude, commitment, and adaptability. She possesses excellent written and verbal communication skills with an eye for detail, making her extremely productive in high-volume, high-stress environments. Her contributions to the organizations she has worked with, and her dedication to educational and social causes, mark her as a distinguished professional in her field.